The International Rescue Committee (IRC) is hiring an IT Support Specialist: Exciting opportunity – Apply Before 18 March 2026
Are you an experienced IT professional passionate about providing hands-on technical support in a mission-driven environment? The International Rescue Committee (IRC) is hiring an IT Support Specialist based at its Nairobi iHUB office, offering a unique opportunity to support global humanitarian operations through reliable and efficient technology services.
About the International Rescue Committee (IRC)
The IRC is a global humanitarian organization delivering life-saving assistance and long-term support to people affected by conflict and disaster. Its Information Technology department plays a critical role in enabling operations across multiple countries by providing secure, scalable, and reliable infrastructure to staff worldwide.
With a significant IT presence in Nairobi, including teams supporting global systems and infrastructure, the organization continues to strengthen its digital capacity to serve thousands of staff across dozens of countries.
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Job Overview
The IT Support Specialist role is designed for a proactive and service-oriented technology professional. The position supports internal users by ensuring desktops, laptops, and network systems function effectively.
Based at the Nairobi iHUB office, this role is expected to work on-site and may include on-call availability, reflecting the operational demands of a global organization.
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Key Responsibilities
As an IT Support Specialist, you will be responsible for maintaining IT systems and delivering technical support services. Core responsibilities include:
- Installing and configuring computer hardware, operating systems, and applications
- Monitoring and maintaining network systems to ensure optimal uptime
- Troubleshooting hardware and software issues for internal users
- Managing user accounts and maintaining directory services
- Supporting ticket resolution through structured helpdesk systems
- Escalating complex issues to network and systems teams when required
You will provide hands-on desktop support and user assistance through phone, in-person, and remote troubleshooting methods, ensuring minimal disruption to staff operations.
Required Qualifications and Experience
To be competitive for this role, candidates should meet the following requirements:
- At least 2 years of IT support experience in a service-based environment
- Strong knowledge of:
- Windows Server OS
- Networking fundamentals
- Microsoft Office Suite
- Microsoft Exchange
- Active Directory
- Basic understanding of:
- Virtual machine environments
- Azure cloud services
- Meraki networking solutions
- Excellent communication and customer service skills
- Ability to explain complex technical concepts to non-technical staff
- Strong problem-solving ability and capacity to work independently
Experience managing directory services and user access controls is particularly valuable in a global organization setting.
Working Environment
The position is based at IRC’s Nairobi iHUB office, a dynamic innovation and technology-focused workspace.
Working in this environment means:
- Being part of a technology-driven workspace
- Collaborating with local and global IT teams
- Supporting field operations in diverse and sometimes challenging environments
- Participating in rotational or flexible hours, including on-call support if required
This role may also involve lifting and transporting IT equipment such as desktops and peripherals as part of hardware support duties.
Why Join IRC as an IT Support Specialist?
1. Purpose-Driven Technology Work
Unlike corporate-only IT roles, this position directly supports humanitarian programs that serve vulnerable communities worldwide.
2. Global Exposure
IRC’s IT structure includes teams in both headquarters and regional offices, offering exposure to international systems and infrastructure.
3. Career Growth
The organization values continuous professional development and encourages technical growth and specialization.
4. Hands-On Technical Experience
You will gain practical experience in:
- Network management
- Active Directory administration
- Cloud and virtual environments
- Enterprise-level IT service delivery
Who Should Apply?
This role is ideal for:
- IT Support Technicians seeking to advance into specialist-level roles
- Professionals with strong troubleshooting skills
- Candidates passionate about working in the nonprofit or humanitarian sector
- Tech professionals based in Nairobi who are comfortable working on-site
If you are detail-oriented, proactive, and committed to delivering excellent IT service, this could be your next career milestone.
How to Apply
Interested candidates should apply directly through the IRC External Careers portal under the job reference JR00002029 – IT Support Specialist (Nairobi, iHUB, Kenya).
Ensure your application includes:
- An updated CV highlighting IT support experience
- Relevant certifications (CompTIA, Microsoft, ITIL, etc., if available)
- Clear examples of troubleshooting and systems management experience
Applications are reviewed on a rolling basis, so early submission is encouraged.
Final Thoughts
The IT Support Specialist role at IRC Nairobi iHUB offers more than just technical responsibilities — it provides the chance to contribute to life-changing humanitarian programs through reliable technology support. With exposure to global infrastructure, collaborative teams, and meaningful impact, this position stands out as a rewarding opportunity for IT professionals ready to grow.
If you meet the qualifications and are eager to support a mission-driven organization, this is your opportunity to step into a role where technology truly makes a difference.
