The United Nations High Commissioner for Refugees (UNHCR) is inviting qualified professionals to apply for the position of Senior IT Assistant based in Bangui, Central African Republic. This full-time role offers an exciting opportunity for IT professionals who want to contribute their technical expertise to a global humanitarian organization dedicated to protecting and assisting displaced populations around the world.
Working with UNHCR means becoming part of an international team committed to helping people forced to flee conflict, violence, and persecution. As a Senior IT Assistant, you will play a vital role in maintaining the information and communication technology systems that support humanitarian operations on the ground.
This role is classified under the General Service (GS5) category and is scheduled to begin on 1 April 2026. Interested candidates must submit their applications before the 18 March 2026 deadline through the UNHCR recruitment platform.
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About UNHCR
UNHCR, the UN Refugee Agency, leads global efforts to protect people who have been displaced by war, persecution, and human rights violations. The organization operates in more than 137 countries, delivering life-saving support such as shelter, food, water, and protection services to millions of vulnerable people.
With over 18,000 staff members worldwide, UNHCR’s workforce includes experts in law, administration, public affairs, health, community services, and technology. Their mission is to safeguard the rights and dignity of forcibly displaced populations while working toward long-term solutions that allow them to rebuild their lives.
Technology plays a critical role in enabling humanitarian operations. Reliable communication networks, secure data systems, and stable IT infrastructure are essential for coordinating emergency responses and supporting field staff. The Senior IT Assistant position is therefore a key operational role within the organization.
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Position Overview
The Senior IT Assistant will work under the direct supervision of a senior officer and receive technical guidance from an IT Officer at the branch or multi-country office level. The role involves supporting daily ICT operations and ensuring that UNHCR staff have reliable technology systems to carry out their humanitarian duties.
The incumbent may also supervise telecommunications operators and collaborate with staff across different UN offices and partner organizations. The role requires both technical expertise and the ability to work in a collaborative international environment.
Because the duty station is in a hardship location with a non-family assignment and danger pay, the position is suited for professionals prepared to work in challenging conditions while contributing to meaningful humanitarian work.
Key Responsibilities
The Senior IT Assistant will support a wide range of IT and communication activities within the office and surrounding operational areas. Some of the primary responsibilities include:
ICT Infrastructure Management
The role involves monitoring and maintaining network systems including LAN networks, servers, routers, switches, and printers. The Senior IT Assistant will also ensure that satellite modems, patch panels, and wireless access points function properly.
Installation and Maintenance
The selected candidate will conduct field missions to install new ICT equipment and perform routine maintenance. This includes configuring computer hardware, installing software packages, and repairing or upgrading systems when necessary.
Communication Systems Support
UNHCR relies on various communication technologies for coordination and emergency response. The Senior IT Assistant will help maintain HF and VHF radio systems, satellite communication equipment, and other telecom infrastructure used by field teams.
User Support and Training
The role includes assisting staff with technical issues and providing training on communication tools such as email systems, handheld radios, and telecommunication devices. The goal is to ensure staff can use available technology effectively.
Data Security and Backups
Ensuring system reliability and data security is a critical responsibility. The Senior IT Assistant will conduct regular backups and implement procedures that allow quick recovery in case of technical failures or system incidents.
Inventory and Documentation
Maintaining accurate records of ICT equipment is also part of the role. This includes tracking equipment movement, documenting technical procedures, and preparing reports or memos related to ICT operations.
Administrative and Operational Support
The incumbent may certify invoices related to ICT equipment purchases, evaluate technology upgrade needs, and recommend efficient communication methods based on operational priorities.
Required Qualifications
Candidates applying for the Senior IT Assistant role should meet the following minimum requirements:
Education and Experience
Applicants must have at least two years of relevant ICT experience with a high school diploma, or one year of relevant experience with a bachelor’s degree or higher.
Relevant experience in information and communication technology is essential, particularly in network management, hardware maintenance, or telecommunications systems.
Technical Skills
Candidates should demonstrate strong computer literacy and practical knowledge of ICT systems. Experience with network infrastructure, communication technologies, and technical troubleshooting is highly valuable.
Hands-on experience with wireless systems, VoIP technologies, electricity systems, generators, and lightning protection is considered an advantage.
Language Requirements
For General Service roles, candidates must demonstrate knowledge of English and/or the working language of the duty station. Additional languages can be beneficial in a multicultural working environment.
Ideal Candidate Profile
UNHCR is looking for a candidate with strong technical knowledge and the ability to manage IT infrastructure in a complex operational environment.
The ideal candidate will have experience managing LAN/WAN networks, wireless radio communication systems, and ICT infrastructure in international or multicultural settings. Knowledge of radio communication systems such as VHF, satellite communication technologies like VSAT, and basic photovoltaic electricity systems is also desirable.
Additionally, the candidate should possess knowledge of cybersecurity practices, including incident prevention and detection. Strong problem-solving abilities and a proactive approach to technical issues are essential.
The position also requires strong teamwork and communication skills, as the incumbent will collaborate with staff across different departments and partner organizations.
Working Environment and Conditions
This position is located in Bangui, Central African Republic, a duty station categorized with hardship level D. The role is classified as a non-family assignment, meaning staff members typically serve without family members accompanying them.
Due to the operational context, the position includes danger pay and requires a high level of adaptability and resilience. Staff members working in such environments play a critical role in supporting humanitarian missions and enabling UNHCR operations to run smoothly.
Core Competencies
Successful candidates should demonstrate the following competencies:
- Accountability and professionalism
- Client and results orientation
- Commitment to continuous learning
- Effective communication skills
- Organizational awareness
- Planning and organizational abilities
- Teamwork and collaboration
These competencies align with UNHCR’s core values of integrity, professionalism, and respect for diversity.
Why Work for UNHCR?
A career with UNHCR offers the opportunity to apply your professional skills while making a real difference in the lives of people displaced by conflict and crisis. Employees work in a diverse, multicultural environment and contribute to one of the world’s most important humanitarian missions.
Technology professionals within UNHCR help ensure that field teams remain connected, operational systems remain secure, and humanitarian responses are coordinated effectively.
How to Apply
Applications for the Senior IT Assistant position must be submitted through the UNHCR online recruitment platform. The organization does not charge any fees at any stage of the recruitment process.
Interested candidates should ensure their application is completed and submitted before 18 March 2026.
