Relief International AI Solutions Engineer Job 2026 | London IT Careers with Global Humanitarian Impact

If you are passionate about combining cutting-edge technology with meaningful global impact, the AI Solutions Engineer role at Relief International could be your next career breakthrough. This full-time opportunity based in London offers a unique chance to design and implement AI-powered tools that directly support humanitarian operations across the globe.

Relief International (RI) is a globally respected nonprofit organization working in fragile and disaster-affected regions across Africa, Asia, and the Middle East. With over 5,000 staff and volunteers, RI delivers essential services in health, nutrition, education, WASH (Water, Sanitation, and Hygiene), and livelihoods. This new AI-focused position reflects the organization’s commitment to innovation and efficiency in delivering life-saving programs.

About the AI Solutions Engineer Role

The AI Solutions Engineer position is a newly created, high-impact role within RI’s global IT department. Reporting to the Global Supply Chain and Operations Director, this role is designed to embed practical AI capabilities across the organization.

Unlike research-heavy AI roles, this position focuses on real-world application. You will build AI-powered assistants and chatbots using Microsoft Copilot to help staff quickly access reliable information, automate repetitive tasks, and improve decision-making processes.

The goal is simple but powerful: enable RI teams to spend less time searching for information and more time supporting vulnerable communities.

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Role Overview and Scope

This role operates at a global level, collaborating with multiple departments including HR, Finance, Supply Chain, Programs, IT Security, and Data Protection. While there are no direct reports or budget responsibilities, the influence of this role spans the entire organization.

You will work independently most of the time, translating business needs into functional AI solutions that are secure, scalable, and user-friendly. The role requires both technical expertise and the ability to communicate effectively with non-technical stakeholders.

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Key Responsibilities

Building AI-Powered Copilot Agents

A major part of your work will involve designing and deploying AI agents within Microsoft Copilot using Retrieval-Augmented Generation (RAG). These tools will:

• Answer staff queries using verified internal documents
• Provide accurate citations for transparency
• Respect SharePoint-based access permissions
• Generate structured outputs like reports and summaries

You will develop solutions for common NGO needs such as:

• Policy and compliance queries
• SOP (Standard Operating Procedures) retrieval
• Drafting documents using approved templates
• Estimating product pricing and logistics volumes
• Summarizing meetings and tracking action points

Knowledge Management and Data Preparation

To ensure AI tools deliver accurate results, you will prepare and optimize organizational content stored in SharePoint. This includes:

• Structuring and chunking documents for better retrieval
• Implementing metadata and tagging strategies
• Managing version control and identifying “latest approved” documents
• Eliminating outdated or duplicate content

Improving search quality and minimizing irrelevant AI responses will be a key focus area.

Security, Privacy, and Responsible AI Use

In a humanitarian context, data security and ethical AI use are critical. You will:

• Ensure AI tools strictly follow user access permissions
• Apply “safe-by-design” principles to prevent risks like hallucinations or data leaks
• Collaborate with IT Security and Data Protection teams to align with policies and donor expectations

This responsibility makes the role especially important in maintaining trust and compliance.

Stakeholder Engagement and Training

Beyond technical development, you will play a key role in driving AI adoption across the organization. Responsibilities include:

• Defining AI principles and governance frameworks with leadership
• Identifying priority use cases across departments
• Training staff on effective and safe AI usage
• Creating internal documentation, FAQs, and user guides
• Supporting IT teams with troubleshooting and tool maintenance

You will act as a bridge between technology and people, ensuring solutions are practical and widely adopted.

Required Skills and Experience

To succeed in this role, candidates should demonstrate strong technical and practical experience in AI implementation within organizational settings.

Essential Requirements

• Hands-on experience building AI assistants or chatbots using RAG
• Strong knowledge of Microsoft 365 tools, especially SharePoint, Teams, and Copilot
• Ability to manage and structure large datasets for AI retrieval
• Understanding of access control systems like Entra ID
• Experience delivering production-grade tools used by real users
• Strong problem-solving and independent working skills
• Ability to explain complex technical concepts in simple terms
• Experience training or supporting non-technical users

Desirable Qualifications

While not mandatory, the following will strengthen your application:

• Experience with Azure AI services such as Azure AI Search
• Knowledge of data protection and governance frameworks
• Previous experience in NGOs or donor-funded environments

Work Environment and Organizational Culture

Relief International operates under a “one-team” concept, bringing together multiple regional entities under a unified leadership structure. Collaboration, inclusivity, and adaptability are central to how the organization functions.

As part of a globally distributed team, you will work with colleagues across different time zones and cultural contexts. This makes strong communication skills and cultural awareness essential.

Relief International Values

The organization is guided by humanitarian principles and a strong ethical foundation. Core values include:

• Integrity
• Adaptability
• Collaboration
• Inclusivity
• Sustainability

In addition, RI emphasizes the “Do No Harm” principle, ensuring that all operations prioritize the safety and dignity of the communities served.

Why This Role Matters

This AI Solutions Engineer role goes beyond traditional IT jobs. It sits at the intersection of technology and humanitarian impact, enabling smarter, faster, and more effective program delivery.

By improving how staff access and use information, you directly contribute to better outcomes in crisis response, health services, education, and community resilience.

Career Growth and Impact

This role offers significant opportunities for professional growth. As AI adoption continues to expand across sectors, your experience in implementing AI within a global NGO will be highly valuable.

You will gain exposure to:

• Large-scale enterprise AI deployment
• Cross-functional collaboration in a global setting
• Ethical AI implementation in sensitive environments
• Real-world problem solving with measurable social impact

Who Should Apply?

This position is ideal for professionals who are:

• Passionate about using technology for social good
• Experienced in AI tools and Microsoft ecosystems
• Comfortable working independently in a global environment
• Interested in bridging technical solutions with real-world needs

If you enjoy building practical solutions rather than theoretical models, this role is a perfect fit.

Final Thoughts

The AI Solutions Engineer role at Relief International represents a rare opportunity to apply advanced technology in a purpose-driven environment. As organizations worldwide explore AI adoption, RI is taking a thoughtful, responsible approach—ensuring that innovation aligns with humanitarian values.

By joining this team, you will not only advance your career in AI and IT but also contribute to meaningful change in communities affected by conflict, disaster, and climate challenges.