Concern Worldwide is Hiring an IT Support Officer with salary of €36,301 upto €40,335 – Exciting opportunity / Apply Now
If you’re an IT professional looking to combine technical expertise with meaningful humanitarian work, this opportunity could be the perfect next step. Concern Worldwide is currently recruiting an IT Support Officer to join its Dublin-based team in a permanent, full-time hybrid role.
This is more than a typical helpdesk position. It’s a chance to support a global humanitarian organisation working to eliminate extreme poverty while strengthening IT systems that serve teams across multiple countries.
About Concern Worldwide
Established in 1968, Concern Worldwide is an international humanitarian organisation dedicated to eliminating extreme poverty and reducing human suffering, particularly in fragile and conflict-affected regions.
With its head office in Dublin and support offices in multiple countries, Concern operates in dozens of programme countries and employs thousands of staff globally.
The organisation is driven by a vision of a world where all people live in peace and prosperity, treated with dignity and respect. Its work spans emergency response, resilience building, livelihoods support, and long-term development programming.
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Role Overview: IT Support Officer
Location: 52–55 Camden Street, Dublin 2, Ireland
Contract Type: Permanent, Full-Time (Hybrid)
Reporting to: ICT Operations Manager
Salary Scale: GBF 4 – €36,301 to €40,335
Travel Requirement: Occasional travel to the UK office when required
As IT Support Officer, you will be responsible for delivering responsive, professional IT support services to both office-based and remote users. You will work across technical troubleshooting, hardware deployment, application support, training, and project implementation.
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Key Responsibilities
1. User Support & Troubleshooting
You’ll respond promptly to support requests via email, phone, and remote support tools. Using structured troubleshooting methods, you will diagnose and resolve issues efficiently, escalating where necessary and documenting outcomes thoroughly.
2. Hardware & Software Setup
The role includes imaging, testing, and installing PCs and phones, connecting users to network services (including printers and email), and supporting antivirus and patch configuration.
You’ll also help prepare emergency response equipment and provide pre-departure IT support for offsite workers.
3. Application Support & Training
The IT Support Officer provides support for Concern’s application suite, including Microsoft 365 tools.
You’ll contribute to training initiatives, assist with induction sessions, and support meeting and conference room technology setup.
4. Field & Global Support
Beyond Dublin, you’ll offer IT advice to field-based IT officers and help maintain the global fixed asset register and network documentation.
5. Project & Departmental Support
You’ll assist with the implementation of IT projects, provide departmental cover when required, and support equipment coordination alongside the IT Administrator.
This role may also include overseas travel for support assignments.
Candidate Profile
Concern is seeking a candidate who combines technical capability with a strong customer-focused mindset.
Essential Requirements:
- At least one year of experience in a busy IT department
- Experience troubleshooting and maintaining Windows environments
- Knowledge of PC, laptop, and printer diagnostics and repair
- Strong written and verbal English communication skills
- Adaptable, resourceful, and eager to learn
Desirable Skills:
- Strong knowledge of Microsoft 365 and Azure AD administration
In addition to technical skills, Concern values a positive outlook, adaptability, and the ability to work flexibly in dynamic environments.
Why This Role Stands Out
1. Purpose-Driven IT Work
Your technical expertise will directly support humanitarian programmes operating in some of the world’s most challenging contexts. Every resolved ticket helps teams deliver lifesaving interventions.
2. Hybrid Flexibility
The role offers a hybrid working structure, balancing office collaboration with flexibility.
3. Exposure to Global Operations
You’ll work with international teams and may travel to support overseas assignments, broadening your global IT experience.
4. Growth in Modern IT Environments
With exposure to Microsoft 365, Azure AD, and enterprise IT systems, this position supports professional development in widely used technologies.
5. Inclusive Workplace Culture
Concern encourages applications from candidates regardless of gender, ethnicity, disability, political belief, religion, sexual orientation, or socio-economic status. The organisation is committed to equality and non-discrimination.
Final Thoughts
The IT Support Officer role at Concern Worldwide is not just about maintaining systems — it’s about strengthening the digital backbone of a humanitarian organisation working to end extreme poverty.
From supporting emergency response teams to ensuring global staff remain connected and productive, this position offers a rare opportunity to align technical expertise with real-world impact.
If you’re ready to bring your IT skills to an organisation driven by compassion, inclusion, and global solidarity, this could be your next career move.
