The United Nations High Commissioner for Refugees (UNHCR) is seeking qualified and motivated professionals to join its global workforce as an IT Associate. This role offers an excellent opportunity for individuals with strong technical skills who are interested in supporting humanitarian operations through reliable and effective information technology services. Working at UNHCR means contributing to an organization that protects and assists millions of forcibly displaced people around the world.
Technology plays a critical role in UNHCR’s ability to respond to emergencies, coordinate field operations, and deliver protection and assistance to refugees and internally displaced persons. The IT Associate ensures that staff have access to secure, efficient, and well-maintained IT systems that allow them to carry out their responsibilities effectively, even in challenging environments.
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About the Role
The IT Associate provides essential information technology support to UNHCR offices and field operations. The role focuses on delivering first-level technical assistance, maintaining IT infrastructure, and supporting users with a wide range of hardware, software, and network-related issues. The position requires a proactive, service-oriented approach and the ability to work collaboratively with colleagues from diverse professional and cultural backgrounds.
The IT Associate plays a key role in ensuring business continuity by resolving technical issues quickly and efficiently. Whether supporting administrative offices or emergency response teams, the IT Associate helps ensure that systems remain operational and that staff can communicate, access data, and perform their duties without disruption.
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Key Responsibilities
The IT Associate is responsible for providing daily IT support to staff, responding to service requests, and troubleshooting technical issues related to computers, printers, mobile devices, and office applications. This includes diagnosing problems, applying solutions, and escalating complex issues to higher-level support when necessary.
The role involves installing, configuring, and maintaining IT equipment and software in accordance with UNHCR standards and policies. The IT Associate assists with system updates, user account management, access permissions, and basic cybersecurity practices to ensure the safety and integrity of organizational data.
In addition, the IT Associate maintains accurate records of IT assets, service requests, and system changes. This includes tracking equipment inventory, documenting solutions, and preparing basic reports as required. The role may also involve supporting meetings, training sessions, and onboarding processes by ensuring that IT systems and tools are properly set up.
In certain duty stations, particularly in field or remote locations, the IT Associate may support telecommunications systems and assist with IT needs during emergency operations. Flexibility and the ability to adapt to evolving operational requirements are essential for success in this position.
Required Profile
Candidates for the IT Associate position should have relevant experience in information technology support, systems administration, or a related technical field. A strong understanding of computer hardware, operating systems, networking fundamentals, and common business applications is required.
The ideal candidate demonstrates strong problem-solving abilities, attention to detail, and the capacity to communicate technical concepts clearly to non-technical users. Good organizational skills and the ability to manage multiple tasks under pressure are also important.
Fluency in English is required, while knowledge of additional languages may be an advantage depending on the duty station. Experience working in international organizations, humanitarian settings, or multicultural environments is considered an asset.
Why Join UNHCR?
Working with UNHCR offers more than just a technical role. It provides the opportunity to contribute to a mission-driven organization that makes a real difference in people’s lives. The IT Associate supports critical operations that enable UNHCR staff to protect and assist displaced populations worldwide.
UNHCR offers a professional and inclusive work environment, opportunities for continuous learning, and exposure to international humanitarian operations. Staff members benefit from competitive compensation under the United Nations system and the chance to develop both technical and professional skills in a global setting.
How to Apply
Interested candidates should submit their applications through the official UNHCR careers platform. Applicants are encouraged to clearly demonstrate their technical expertise, relevant experience, and commitment to supporting humanitarian work. This IT Associate position is an excellent opportunity for professionals looking to use their skills to support a meaningful global mission.
