If you are an experienced IT professional ready to use your technical expertise for meaningful global impact, this opportunity could be your next big career move. The International Committee of the Red Cross (ICRC) is currently hiring an ICT Specialist based in Manila (MAN) under an open-ended contract.
This is more than a standard IT role — it is a chance to ensure that life-saving humanitarian operations are powered by secure, reliable, and efficient information and communication technology systems.
About the Organization
The ICRC is a neutral, impartial, and independent humanitarian organization working worldwide to protect and assist people affected by armed conflict and violence. Guided by the Geneva Conventions, the organization collaborates closely with National Red Cross and Red Crescent Societies to coordinate humanitarian responses globally.
By joining the ICRC, you become part of a mission-driven institution operating in complex and high-impact environments across the world.
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Position Overview: ICT Specialist
The ICT Specialist manages and organizes ICT systems and services in the assigned location. The role involves supporting the ICT Coordinator and/or ICT Manager in designing and installing ICT infrastructure, as well as setting up and monitoring small to medium computer and communication systems.
This position plays a critical role in ensuring smooth workplace services and second-level user support at the local or country level. From infrastructure deployment to cybersecurity enforcement, the ICT Specialist ensures that the organization’s digital backbone remains strong and resilient.
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Key Responsibilities
The ICT Specialist will handle a wide range of technical and operational duties, including:
- Managing and maintaining ICT and telecom systems, infrastructure, and networks in line with global and local policies
- Supporting ICT project planning, hardware/software deployment, testing, and documentation
- Providing timely technical support while maintaining high user satisfaction
- Enforcing cybersecurity policies and safeguarding sensitive systems
- Supporting disaster recovery implementation and ensuring data backups
Additional tasks include maintaining ICT inventory, installing and repairing equipment, collaborating with departments, providing audio-visual support for meetings and events, coordinating with suppliers, and ensuring compliance with organizational standards.
This is a dynamic position that combines infrastructure management, cybersecurity oversight, documentation, vendor coordination, and hands-on technical support.
Reporting Line & Collaboration
The ICT Specialist reports to the Head of Delegation, ICT Manager, or ICT Coordinator, depending on the structure of the delegation.
Internally, the role requires close collaboration with staff across departments. Externally, it involves working with local service providers and vendors. Strong communication, coordination, and problem-solving skills are essential.
Required Qualifications
To qualify for this role, candidates must have:
- A Bachelor’s degree (or equivalent) in IT, electronics, computer science, or a related field
- Very good ICT technical knowledge
- Strong command of English and/or French
A structured, analytical mindset and the ability to work in compliance with policies and procedures are key.
Professional Experience
Applicants should demonstrate:
- 3–4 years of troubleshooting experience in ICT service areas such as workplace services, telecommunications, IT support, or help desk functions
- Experience managing or coordinating small teams (an asset)
- Familiarity with financial and supply chain processes (a plus)
- Exposure to cybersecurity practices, data analytics, business intelligence tools, or digital transformation initiatives (an advantage)
The ideal candidate is technically skilled, proactive, service-oriented, and capable of working in demanding environments.
Organizational Values
The ICRC emphasizes four core values: impact, collaboration, respect, and compassion. Employees are expected to reflect these principles in their daily work.
In humanitarian settings, technical expertise must be matched with empathy, integrity, and professionalism. This role requires someone who understands that behind every system and network are real people relying on those tools to deliver assistance.
Contract & Location
- Location: Manila (MAN)
- Job Family: Communications / Information Management / Information Technologies
- Contract Type: Open-ended
An open-ended contract offers long-term career growth and stability within a globally respected humanitarian organization.
Why This Role Stands Out
Unlike traditional corporate ICT positions, this role directly supports humanitarian missions. The systems you manage help coordinate emergency responses, support field communications, secure sensitive data, and ensure operational continuity in challenging environments.
You will not simply maintain servers and networks — you will enable humanitarian teams to operate effectively and securely.
Additional advantages include:
- Exposure to international ICT standards
- Opportunities to work within a global operational structure
- Cross-department collaboration
- Experience in cybersecurity and disaster recovery planning
- A purpose-driven professional environment
Who Should Apply?
This opportunity is ideal for:
- ICT professionals with solid troubleshooting backgrounds
- Network and telecom specialists seeking broader responsibility
- IT practitioners interested in cybersecurity and disaster recovery
- Professionals motivated by humanitarian impact
- Candidates ready to contribute to a structured, globally coordinated organization
If you are ready to elevate your ICT career while contributing to a meaningful global mission, this role offers a powerful next step.
Final Thoughts
Technology is central to modern humanitarian action. From secure communications to resilient infrastructure, ICT professionals play a vital role in protecting and assisting communities affected by crisis.
If you want your technical skills to contribute to global humanitarian impact, the ICT Specialist position in Manila could be the opportunity you have been waiting for.
